DRA Exam Questions and Answers
The DRA Exam is a certification exam for Debt Recovery Agents in India. It is conducted by the Indian Institute of Banking and Finance (IIBF) on behalf of the Reserve Bank of India (RBI). The DRA Exam is a multiple-choice exam consisting of 90 questions. You will be given 90 minutes to complete the exam.
DRA Exam helps recovery agents develop confidence and communication skills to interact with customers professionally during debt collection. Improves their knowledge of various banking products, procedures, processes, and policies
Debt Recovery Agent (DRA) Exam Pattern
| Section | Number of Questions | Marks per Question | Negative Marking |
|---|---|---|---|
| Part A | 15 | 3 | 1/3 |
| Part B | 10 | 3 | 1/3 |
| Part C | 25 | 1 | None |
| Total | 50 | 100 | 1/3 (for Part A and B only) |
DRA Exam Syllabus
The DRA exam syllabus covers a wide range of topics, including:
- Introduction to Debt Recovery
- Banking Laws and Regulations
- Collection Process and Strategies
- Ethical Debt Recovery Practices
- Communication and Negotiation Skills
The exam consists of 100 objective-type questions. The questions are divided into two sections:
- Section A: General Knowledge (50 marks)
- Section B: Debt Recovery (50 marks)
- The passing score for the exam is 50%.