CSC TEC Exam Questions and Answers 2024
Telecentre Entrepreneur Courses (TEC) is a certification course designed by CSC Academy. On completion of this course, the user will be eligible to open his/her CSC center (Digital Centre) and apply as a Village Level Entrepreneur in the CSC network.
TEC Exam Questions and Answers
1. Why is a customer purchasing from a particular store?
- a) Because the customer values the AC you provide inside the shop.
- b) Because the customer values the product or service the shop provides
- c) Because the customer values the friendship with the shop’s owner.
- d) All of the above
Ans. b
2. Select the correct statement.
- a) Value is customer-defined
- b) Value is consultant defined
- c) Value is salesman defined
- d) Value is businessman defined
Ans. a
3. Where does the value reside?
- a) In the salesman’s mind
- b) At the POC of the store
- c) In the customer’s mind
- d) In the store’s owner mind
Ans. c
4. Value can be defined in terms of _______ perspective as well as based on ______.
- a) customer, cost
- b) Newcomer, Price
- c) Customer, Price
- d) Newcomer, Cost
Ans. a
5. What is the advantage of adopting a value perspective?
- a) Clear differentiation
- b) Helping the customer understand how and how much they benefit
- c) Ability to justify pricing or even price at a premium
- d) All of the above
Ans. d
6. According to the framework for Entrepreneurs, select the best statement below.
- a) Value Creation > Value Delivery > Value Capture
- b) Value Capture > Value Creation > Value Delivery
- c) Value Creation > Value capture > Value Delivery
- d) Value Delivery > Value Creation > Value Capture
Ans. a
7. Select the correct statement
- a) Value depends on the features or services provided by the store
- b) Value depends on the features or services sold by the salesman.
- c) Value depends on the features or services discounted by the store’s owner.
- d) Value depends on the features or services consumed by the customer.
Ans. d
8. _______ everyone competes on price as no one is exploring how they can add value to customers.
- a) Digitization
- b) Commoditization
- c) Privatization
- d) Capitalization
Ans. b
9. Value is what the shop/store provides to the customer. (Like services of a shop or features of a product)
- a) True
- b) False
Ans. a