One Night at The Call Centre Book
One Night @ the Call Center” is a novel written by Chetan Bhagat, first published in 2005. The story revolves around a group of six call center employees working at the Connexions call center in Gurgaon, India.
The novel opens with a prologue where the author meets a call center employee during a train journey who promises to tell him an incredible story. The main narrative begins with the six characters working at the call center – Shyam, Priyanka, Esha, Vroom, Radhika, and Military Uncle.
The story unfolds during a single night shift at the call center. Each character faces personal and professional challenges, including relationship issues, career dissatisfaction, and family problems. As they grapple with their issues, they find themselves stuck in the call center during a blackout caused by a thunderstorm. With the phones down and unable to work, they start sharing their stories and experiences.
It is a story of friendship, love, and self-discovery set against the backdrop of India’s booming call center industry. It explores the challenges faced by young professionals in a rapidly changing society while also celebrating the power of human connection and resilience.